Documentation Hub

Privas AI Documentation: Setup & Implementation Guides

Find setup, implementation, and operational guides to deploy and run your Privas AI website representative.

A. Start Here

Welcome to Privas AI.

B. Getting Started

Create Your First Domain

Create your AI website representation by creating a domain inside Privas AI.

AI Identity Awareness

Define who your assistant represents

Configure AI Identity

Customize your AI representative name, greeting before adding knowledge.

Set up your website AI representative in a few simple steps.

Define AI Behaviour

Guide how your representative tone and style when speaks visitors using the system prompt.

Add Knowledge Sources

Teach the AI representative about your business by adding content it can use to answer visitors.

Share the Assistant

Let others try your AI representative privately before publishing it on your website.

Test the Representative

Verify that your representative responds correctly before letting real visitors use it.

Customize Widget Appearance

Adjust visual style so the AI representative matches your website brand.

C. Go Live

You are now ready to make your AI representative available to real visitors

D. Widget Integration

Install Privas AI on WordPress

Add the Privas AI representative to your WordPress website

Install Privas AI on Google Sites

Embed the AI representative on a Google Sites website

Install Privas AI on WIX

Embed the AI representative on WIX

Install Privas AI on Shopify

Embed the AI representative on Shopify

Install Privas AI on SquareSpace

Embed the AI representative on a SquareSpace

Install the Website Widget

Add the Privas AI chat widget to your website using a single script.

Install Privas AI on GoDaddy Website Builder

Embed the AI representative on a GoDaddy Website Builder

Install Privas AI on Blogger

Embed the AI representative on Blogger

Install Privas AI on BigCommerce

Install Privas AI on Big Commerce

Install Privas AI on Drupal

Embed the AI representative on a Drupal

Install Privas AI on Joomla

Embed the AI representative on a Joomla

E. Conversation Management

Conversation Management

These features transform your assistant from a standalone chatbot into a team-managed communication system.

Manage Team Collaboration

Collaborate with only the right people that have access to your domain.

Bell Escalation (Request Admin)

Allows a visitor to request human assistance during a live conversation.

Admin Take Over

Admin Take Over gives you control when human interaction is required.

Monitoring Live Conversations & Email Alert

Learn how to monitor live AI website interactions without staring at a dashboard. Discover how to set up critical email notifications for new conversations.

Conversation Context on Takeover

Learn exactly what your team sees when opening an active AI conversation, how to read visitor status, and how to execute a flawless human takeover.

Usage Dashboard

The Usage Dashboard helps you monitor activity across your AI representatives.

Email Follow Ups

Email Follow Ups allow Privas AI to continue the conversation even after a visitor leaves the website.

Email Operations

Email Operations allows you to monitor and manage all emails triggered by Privas AI and system activities.

F. AI System

Domain Isolation

Privas AI uses domain isolation to ensure that every AI representative operates independently.

AI Assistant Identity Awareness

Understand how Privas AI answers questions as a website representative.

AI Conversations

Privas AI manages conversations between website visitors and your AI representative.

AI Knowledge Model

Learn how the AI Knowledge Model works at Privas AI. Visualize your documents and website data to ensure your AI representative's responses are always accurate.

AI Proactive Behaviour

Proactive Clarification is a built-in behaviour that helps the AI representative stay helpful during real conversations.

AI Knowledge Sources Explained

Knowledge Sources are the materials that the AI representative uses to answer visitor questions.

Explore More

Concept & Features

Core concepts and privacy-first design

Use Cases

Real-world applications across industries