Conversation Management

Your assistant is now installed and live on your website.

In the previous chapters, you focused on setup:

• Creating your domain
• Defining AI identity and behavior
• Adding knowledge sources
• Installing the website widget

At this stage, your assistant is functional.

Now, the focus shifts from configuration to operation.

This chapter explains how to manage conversations, involve your team when needed, and ensure that no important interaction is overlooked.

Privas AI is not just an automated responder.
It is a structured communication layer between your visitors and your organization.

From Automation to Supervision

AI handles routine questions efficiently.

However, some situations require:

• Clarification beyond automated responses
• Human confirmation
• Sensitive handling
• Sales engagement
• Decision-making support

Privas AI allows AI automation and human supervision to work together seamlessly.

This chapter introduces the tools that enable that collaboration.

What You Will Learn

In this section, you will learn how to:

• Allow visitors to request human assistance
• Take over conversations as an admin
• Send structured follow-up emails after conversations
• How to collaborate within you AI domain workspace

These capabilities ensure that:

• High-intent visitors are not ignored
• Complex questions receive proper attention
• Communication remains professional and controlled
• Your team stays informed and responsive

Bell Escalation
Allow visitors to request direct admin review during a conversation.