E. Conversation Management
Conversation Management
Run your assistant as a team: let visitors reach a human, take over conversations, send follow-ups, and keep everyone informed of activity.
By aninditoUpdated 6 Nov 2026
Your assistant is installed and live. The focus now shifts from configuration to operation: how you manage conversations, involve your team when needed, and make sure no important interaction is missed.
Privas AI is a communication layer between your visitors and your organization. The AI handles routine questions, and your team steps in when a conversation needs a person.
From automation to supervision
AI handles routine questions efficiently. Some situations still need a human: clarification beyond automated answers, confirmation, sensitive handling, sales engagement, or a decision. Privas AI lets automation and human supervision work together.
What you will learn
- Manage who can access and operate a domain
- Let visitors ask for a person, by email or live with Live Chat
- Take over a conversation as an admin, and hand it back
- Move through conversations quickly and see which ones need you
- See the questions your assistant could not answer, and get an email when it happens
- Send follow-up emails after a conversation
- Monitor activity through the dashboard, email alerts, and scheduled reports
These keep high-intent visitors from being ignored, give complex questions proper attention, and keep your team informed.
Start here
Set up your team first, then the tools that support live conversations. Continue to Manage Team Collaboration.