FAQ
Is Privas AI available for public use?
Yes. Privas AI is available to teams worldwide. Every account starts on the Free plan; paid plans are bought from the dashboard with a card, no sales call needed. Current plans, limits and prices are on the pricing page.
Who is Privas AI for?
Organisations that want an AI representative on their website: one that answers visitors from the organisation's own pages and documents, hands over to a person when needed, books appointments, and reports back on what visitors ask.
How does Privas AI use my data?
All uploaded content is processed securely and used solely to answer questions on your own domains. We never sell your data, and we do not use it to train AI models. The Privacy Policy sets this out in full; a Data Processing Agreement is available to business customers on request.
How is Privas AI priced?
Per domain. Each paid plan is a monthly price for one website — one "space" on your plan; add a space for every additional website, remove it when you no longer need it. Your Free-plan domains stay alongside your paid ones. Every allowance — conversations, knowledge sources, page processing — belongs to one domain and resets with its billing period.
Can the same website be added to more than one account?
No. A website is registered once. If a domain you try to add already belongs to another Privas account, the dashboard tells you so: sign in to that account and add collaborators there, or contact us and we will sort out who owns it. Registering one site under several accounts to multiply the Free allowance is against the Terms of Service.
Are features limited on the cheaper plans?
No. Whitelabel theming, MCP integrations, Page Agent, Appointments, scheduled reports, visitor analytics and human takeover are included on every plan, Free included. Plans differ in how much you can use, never in what you can do. There are no feature gates and no hidden add-ons.
What counts as a conversation?
One visitor chat, from the first message until that visitor's session ends, however many messages it holds. A returning visitor in a new session starts a new conversation. To keep the service reliable, a single conversation may be asked to start afresh after a very large number of messages, and messages sent faster than a person can type are slowed down.
What is "page processing"?
Each time the assistant reads a knowledge source — adding it, re-processing it, or syncing it from your sitemap — that is one page processing. The monthly processing allowance equals your plan's source allowance, so a domain can refresh its whole knowledge base once a month on top of adding new sources. Failed processings are never counted.
What happens when I reach a limit?
Conversations. We email you at 80% and again when the allowance is used. The assistant keeps answering through a short grace margin (shown on the pricing page). After that, the domain's assistant pauses until a top-up, an upgrade, or the next billing period. It stays visible on your website, tells visitors it is currently unavailable and shows your contact details; it answers no new conversations, and we email you how many visitors it turned away.
Knowledge sources and page processing are hard stops: at the source limit you remove a source or upgrade, at the processing limit you wait for the next period or buy a processing top-up.
What are top-ups?
One-time packs that extend one domain's allowance for the rest of the current billing period — a pack of extra conversations or a pack of extra page processings. They are bought on the billing page with a card, apply within a minute, and expire at the end of the period whether or not they were used, including a pack bought near the end of a period. Top-ups are not recurring, do not carry over, and are not refundable. They are available on paid plans; the Free plan upgrades instead. A top-up belongs to the paid space it was bought on: if the domain leaves its space before the period ends, the pack pauses, and counts again as soon as the domain is back on a space in the same period. The grace margin is a share of the plan allowance only; a pack adds exactly its own quantity.
What happens when I upgrade, add a space, downgrade, or cancel?
Upgrades and added spaces take effect immediately. The price difference is prorated on your next invoice, and the allowance for the rest of the period is prorated in the same proportion: a space added late in the month carries a smaller allowance until the period resets.
Downgrades, space removals and cancellations take effect at the end of the current billing period. You keep what you paid for until then, and nothing is credited for the remaining days. You can undo a scheduled change from the billing page until it takes effect.
What happens if I delete a domain?
Its knowledge base, conversations and visitor memory are deleted permanently. Its allowance is not reset: what the domain used this period stays with the space, so a new domain created on the same space in the same period continues from that count.
What happens if a payment fails?
We retry the card over the following days and email you. While a payment is outstanding you can update your card, but you cannot add spaces or change plan. If it stays unpaid after our retries, the subscription ends and the account returns to the Free plan: your data is kept, and domains beyond the Free allowance pause until a space is bought again.
Is there an annual plan?
Not yet. Plans are billed monthly; there is no minimum term and no cancellation fee.
Can I get a refund?
See the Refund Policy. In short: you keep what you paid for until the end of the period instead of a refund, we refund billing mistakes, and top-ups are not refundable.
Where is Privas AI developed?
Privas AI is developed by Privas Intelligence Ltd, registered in England and Wales and operating from Jakarta, Indonesia.