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Privacy Policy

Last updated: March 2026

This Privacy Policy describes how Privas AI handles data, privacy, and information security for its privacy-first AI assistant platform.

By accessing or using Privas AI, you acknowledge the practices described in this policy.

1. Information We Collect

Privas AI may collect:

  • Name, email address, and contact information
  • Files and documents uploaded for processing
  • Chat messages and user queries
  • Logs, metadata, and usage analytics
  • Payment details processed securely through third-party providers

2. How We Use Information

Privas AI uses data to:

  • Provide AI-based knowledge retrieval and assistant functionality
  • Improve service quality and response relevance
  • Maintain security, integrity, and platform reliability
  • Process billing and communicate essential service updates

3. Data Processing and Model Use

User-uploaded data is processed to provide the requested service experience. Privas AI does not sell user data and does not use customer content to train models unless explicitly authorized.

4. Third-Party Services

Privas AI may rely on trusted third-party providers (for example, payment, infrastructure, and model providers) to operate services. Each provider maintains its own policies and compliance obligations.

5. Cookies and Similar Technologies

Privas AI may use cookies or similar technologies for session continuity, product preferences, and service optimization. See the Cookie Policy for details.

6. Security Measures

Privas AI applies reasonable technical and organizational safeguards to protect data. No system can guarantee absolute security.

7. Your Rights

Depending on applicable law, you may request:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your account or data
  • Export of eligible data

8. Data Retention

Privas AI retains data only for as long as necessary to provide services, comply with legal obligations, and resolve legitimate operational requirements.

9. Policy Updates

Privas AI may update this policy from time to time. Material changes will be published on this page with an updated date.

About Privas AI

Privas AI is a privacy-first AI assistant platform designed to help organizations deploy conversational AI representatives on their websites.

The platform uses domain-scoped knowledge retrieval to ensure that AI responses are generated only from authorized knowledge sources.

Learn more about Privas AI:

For more details about how the platform works, see the Privas AI Documentation.

Contact

If you have questions regarding these terms or policies, please contact:

Privas AI
Email: [email protected]
Website: https://privas.ai
Location: Jakarta, Indonesia