Usage Dashboard

The Dashboard shows how each domain is doing against its plan, how many conversations are happening, and when the most recent activity occurred.

Plan usage

The Plan Usage card lists every domain you own against its own plan: the plan it is on, and its conversations, knowledge sources and page processing used in the current billing period. The header shows how many of your Free domains are in use and when the period resets. Open the card to see the table; it starts collapsed.

For the full picture of one domain, including a grace period or an inactive assistant, open that domain's settings and expand the plan usage under its name. See Plan Limits.

Summary cards

The Domain Metrics cards follow the domain and time range you choose:

• Total Messages. All chat messages across the selected domains and date range.
• Total Conversations. Conversations started in the selected range.
• Collected Emails. Follow-up emails sent to visitors who shared their email address in the chat.
• Knowledge Sources. The sources the selected domains answer from.
• Last Activity. The time of the most recent message, with a link to View last conversation.

These count activity in the range you pick. Your plan counts conversations per billing period, so the two numbers can differ.

Daily usage charts

• Conversations per day shows how many visitors start a chat.
• Messages per day shows how much they engage.

Together they show whether a busy day means more visitors or longer conversations.

Conversion funnel

Below the usage cards, the dashboard shows a conversion funnel: widget opens, conversations, leads captured, and CTA clicks, with a daily trend. Each metric is split between your Embed Widget and Share Link surfaces. For how to read it, see Funnel Analytics.

Using the dashboard

• Filter by domain. Choose All domains, or one domain to focus on a single representative.
• Filter by time range. Use a shorter range to investigate recent changes, or a longer one to evaluate growth.
• Read activity quickly. Recent Last Activity means the assistant is in use. Rising Total Messages means the widget is being engaged. More messages per conversation suggests longer, more detailed conversations.

Why this matters

Usage metrics help you manage the representative like a real website feature: confirm visitors are using it, track adoption after launch, and spot unusual spikes or drops so you know when to improve knowledge or add follow-ups. For the questions behind a drop in quality, see Knowledge Gaps.

Next step

To keep conversations going after a visitor leaves, set up Email Follow Ups.