Usage Dashboard

The Dashboard shows how many conversations are happening, how much usage your assistants consume, and when the most recent activity occurred.

Summary cards

• Total Messages. All chat messages across the selected domains and date range.
• Total Tokens. Total AI usage across the selection. Higher tokens usually means longer conversations or heavier knowledge retrieval.
• Last Activity. The timestamp of the most recent message.

Daily usage charts

• Tokens per day shows usage spikes.
• Messages per day shows engagement trends.

Together they help you compare engagement against usage.

Conversion funnel

Below the usage cards, the dashboard shows a conversion funnel: widget opens, conversations, leads captured, and CTA clicks, with a daily trend. Each metric is split between your Embed Widget and Share Link surfaces. For how to read it, see Funnel Analytics.

Using the dashboard

• Filter by domain. Choose All domains, or one domain to focus on a single representative.
• Filter by time range. Use a shorter range to investigate recent changes, or a longer one to evaluate growth.
• Read activity quickly. Recent Last Activity means the assistant is in use. Rising Total Messages means the widget is being engaged. A token spike without a matching message spike suggests longer conversations.

Why this matters

Usage metrics help you manage the representative like a real website feature: confirm visitors are using it, track adoption after launch, and spot unusual spikes or drops so you know when to improve knowledge or add follow-ups.

Next step

To keep conversations going after a visitor leaves, set up Email Follow Ups.