Usage Dashboard

Dashboard menu shows how many conversations are happening, how much usage your assistants consume, and when the most recent visitor activity occurred.

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What you can see on the Dashboard

The Dashboard provides a quick overview of usage across your domains:

Domain Metrics (summary cards)

• Total Messages
  The total number of chat messages across the selected domains and date range.

• Total Tokens
  The total AI usage volume across the selected domains and date range.
  (Higher tokens usually means longer conversations or heavier knowledge retrieval.)

• Last Activity
  The timestamp of the most recent message activity.

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Daily Usage charts

The Dashboard also includes trend charts:

• Tokens per day
  Helps you see AI usage spikes (long conversations, heavy retrieval, or higher traffic days).

• Messages per day
  Helps you see visitor engagement trends (how often people chat each day).

These charts are useful for comparing engagement vs. cost/usage.

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Step-by-step: How to use the Dashboard

1) Open the Dashboard

From the left navigation, click Dashboard.

You will see Domain Metrics and Daily Usage charts.

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2) Filter by domain

In the top-right of the Domain Metrics section, select:

• All domains (default), or
• a specific domain (to focus on one AI representative)

Use this when you want to review adoption per website.

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3) Filter by time range

Next to the domain filter, choose a time range such as:

• Last 30 days (default)

Use shorter ranges to investigate recent changes, or longer ranges to evaluate growth.

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4) Interpret activity quickly

Use the summary cards for fast checks:

• If Last Activity is recent, the assistant is actively used.
• If Total Messages is growing, your widget is being engaged.
• If Total Tokens spikes without a similar messages spike, conversations may be longer than usual.

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5) Use trends for evaluation

Use the charts to understand patterns:

• Steady upward messages trend → increasing visitor adoption
• Spiky token usage → a few long or complex conversations
• Drops to near-zero → widget might not be visible, traffic is low, or the site is in maintenance

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Why this matters

Usage metrics help you manage your AI representative like a real website feature:

• confirm visitors are actually using it
• track adoption after you publish the widget
• detect unusual spikes or sudden drops
• decide when to improve knowledge sources or add follow-up options

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What’s next

If you want to continue the conversation after a visitor leaves the website, set up:

Email Follow Ups