AI Assistant Identity Awareness | Documentation

Privas AI is designed to behave differently from traditional chatbots.

Instead of acting like a generic assistant, it acts as a representative of your website.
This means the assistant explains your organization, products, or services using the identity and knowledge you configure.

Two important ideas make this possible:

• Domain Isolation
• Identity Representation

Together, they ensure the assistant answers questions in a way that is accurate and aligned with your organization.

Domain Isolation

Each assistant in Privas AI operates inside its own domain.

A domain isolates:

• knowledge sources
• configuration
• conversations

This means the assistant only uses the information defined for that specific domain.

For example, if a domain represents a company website, the assistant will only answer questions using that company’s information.

Domain isolation helps ensure responses stay relevant and controlled.

Identity Representation

AI Identity allows the assistant to represent your organization when answering questions.

Instead of responding like a generic AI, the assistant explains information as a representative of your website.

For example, visitors may ask questions like:

• What does this company do?
• What services do you offer?
• How does this platform work?

Because the assistant understands its identity, it can answer these questions in a way that reflects your organization.

The assistant uses the identity settings you configured, including:

• the organization it represents
• the role of the assistant
• the scope of what it should explain

This helps create responses that sound natural and aligned with your website.

Knowledge-Based Understanding

When a visitor asks a question, the assistant does not rely on general assumptions.

Instead, it searches the knowledge sources connected to the domain.

These sources may include:

• website pages
• documents
• external references such as Wikipedia or YouTube

The assistant then uses the most relevant information to generate an explanation.

This ensures answers stay grounded in real information.

Explaining Your Organization

Visitors often ask questions that require a broader explanation.

Examples include:

• What is this product?
• What can this platform help with?
• How does this service work?

To answer these questions clearly, Privas AI interprets the intent behind the question and focuses on the most relevant information.

This allows the assistant to provide explanations such as:

• describing what your product does
• outlining the services you offer
• explaining how a system works

The goal is to help visitors understand your website without needing to search through multiple pages.

Keeping Answers Focused

Privas AI is designed to keep responses focused and relevant.

The assistant prioritizes information that directly explains the visitor’s question and avoids unrelated details.

This helps conversations remain clear and easy to follow.

If the assistant cannot find enough information, it may ask the visitor to clarify their question.

How This Connects to Conversations

Once the assistant understands the domain, identity, and knowledge sources, it can interact with visitors through the website widget.

Each visitor message is handled through the conversation system.

In the next section, you will learn how Privas AI manages these interactions.

What’s Next

Continue to:

AI Conversations

Learn how Privas AI manages conversations between visitors and your AI representative.