F. AI System
Domain Isolation
Privas AI uses domain isolation to ensure that every AI representative operates independently.
By aninditoUpdated 7 Mar 2026
Each domain has its own knowledge sources, configuration, and conversation history.
This separation ensures the assistant only answers using information defined for that specific website.
Domain isolation is a core principle of the Privas AI platform.
What Domain Isolation Means
When you create a domain in Privas AI, the system creates a separate environment for that assistant.
Inside a domain, the following elements are isolated:
• Knowledge sources
• Conversations
• AI configuration
• Team access
• Share links
• Widget settings
This means an assistant for one website cannot access information from another domain.
Why This Matters
Domain isolation ensures the assistant behaves as a trusted website representative.
Because the assistant only uses knowledge inside the domain:
• Answers remain accurate and relevant to the website
• Sensitive information stays contained
• Conversations are separated between projects
• AI behaviour stays consistent with the company’s identity
For organizations managing multiple websites or brands, this separation prevents knowledge from mixing across assistants.
Example Scenario
A company may operate several websites:
- a corporate website
- a product website
- a documentation portal
Each website can run its own AI representative.
For example:
| Domain | Assistant Role |
|---|---|
| company.com | General company information |
| product.com | Product support and features |
| docs.company.com | Documentation guidance |
Even if these assistants belong to the same organization, each one will only use the knowledge sources assigned to its domain.
How Domain Isolation Works in Practice
When visitors interact with the widget:
- The request is routed to the assistant for that specific domain.
- The system retrieves knowledge only from that domain's sources.
- The AI generates a response based solely on those materials.
The assistant cannot access knowledge from other domains in the platform.
Managing Multiple Domains
Privas AI allows you to create and manage multiple domains inside a single account.
Each domain can have:
• different knowledge sources
• different AI behaviour settings
• different widgets
• different team members
This makes it possible to operate multiple AI representatives across different websites.
What’s Next
After understanding domain isolation, the next step is learning how to AI conversations works.