Data Storage & Retention

This page explains what Privas AI stores for your representative and how it is kept.

What is stored

For each domain, Privas AI stores:

• Knowledge sources. The documents and pages you add, processed into a form the assistant can search.
• Conversation history. The chats between visitors and the assistant, so your team can review them.
• Configuration. Your identity, behaviour, appearance, and other settings.

All of it is scoped to its own domain. See Domain Isolation.

Conversation data

Conversations are stored so your team can review them, understand common questions, and improve the assistant over time. You can review them in the dashboard and, when needed, take over a live chat. See Conversation Management.

Legal documents

For the full details of how data is handled, including our privacy commitments and terms, see the legal documents linked in the site footer (Privacy Policy, Terms, and related pages).

Removing data

You control what the assistant knows. You can remove a knowledge source at any time from the AI Knowledge area, and you can delete a whole domain or your account. See Delete a Domain or Account.

Next step

Continue to Delete a Domain or Account.