AI Knowledge Sources Explained

Knowledge sources are the materials your representative uses to answer visitors. Instead of generic responses, Privas AI retrieves information from the sources you provide, so answers stay accurate and aligned with your website. Every domain has its own set of sources.

What a knowledge source is

Any content that helps the assistant explain your website: company documentation, product pages, service descriptions, FAQs, help center articles, or internal guides prepared for the assistant. The more relevant the sources, the better the assistant responds.

Supported types

Documents

Upload files that explain your products, services, or internal information, such as product guides, brochures, and service documentation. Documents are processed and converted into searchable knowledge.

Website pages

Provide URLs from your website so the assistant learns from your existing content, such as landing pages, product descriptions, pricing pages, and support articles.

Whole website (sitemap)

Instead of adding pages one at a time, you can import many at once. Privas AI reads your sitemap, shows the pages it found, and lets you choose which to include. See Import a Whole Website.

YouTube videos

Privas AI reads a video's transcript and extracts information the assistant can reference. Useful for product demos, tutorials, webinars, and recorded presentations.

Wikipedia pages

Use Wikipedia when the assistant needs reliable background on a topic, such as an industry concept or a technology explanation.

How sources are used

When a visitor asks a question, the assistant receives the message, searches the domain's sources, retrieves the relevant information, and generates a grounded response. Because it uses only the sources in the domain, answers stay focused on your content.

Best practices

• Focus on visitor questions. Add materials that answer what visitors commonly ask.
• Use clear, structured content. Clear headings and concise explanations improve retrieval.
• Avoid unrelated content. Off-topic material creates confusing responses.

Improving over time

Update sources at any time. As you review conversations, you will find common questions that need clearer answers, topics that need more documentation, and information visitors frequently request. Adding sources improves the assistant over time.

Next step

Ready to add more? Continue to Add Knowledge Sources.