Knowledge Sources Explained | Documentation

Instead of generating generic responses, Privas AI retrieves information from the sources you provide.
This ensures answers remain accurate, relevant, and aligned with your website.

Every domain has its own set of knowledge sources.

What Are Knowledge Sources

A knowledge source is any content that helps the assistant understand and explain your website.

These sources form the foundation of how the assistant answers questions.

Common examples include:

• company documentation
• product pages
• service descriptions
• FAQs
• help center articles
• internal guides prepared for the assistant

The more relevant the sources are, the better the assistant can respond to visitors.

Supported Knowledge Types

Privas AI supports multiple types of knowledge sources.

This allows you to build an assistant using information that already exists on the web or in your documentation.

You can add knowledge from:

Documents

Upload files that explain your products, services, or internal information.

Examples:

• product guides
• company brochures
• service documentation
• internal support material

These documents are processed by the system and converted into searchable knowledge.

Website Pages

You can provide URLs from your website so the assistant can learn from your existing content.

This is useful for:

• landing pages
• product descriptions
• pricing pages
• support articles

The assistant will analyze the page content and use it as a knowledge reference during conversations.

YouTube Videos

YouTube videos can also be used as knowledge sources.

Privas AI analyzes the video transcript and extracts relevant information that the assistant can reference during conversations.

This is helpful for:

• product demonstrations
• tutorials
• webinars
• recorded presentations

Wikipedia Pages

Wikipedia can be used when your assistant needs reliable background knowledge about a topic.

For example:

• industry concepts
• technology explanations
• historical information

This allows the assistant to provide helpful context when appropriate.

How Knowledge Sources Are Used

When a visitor asks a question, Privas AI performs several steps:

The assistant receives the visitor’s message.
The system searches the domain’s knowledge sources.
Relevant information is retrieved.
The assistant generates a response grounded in that knowledge.

Because the assistant only uses the sources defined in the domain, responses stay focused on your website’s content.

Best Practices for Adding Knowledge

To achieve the best results, follow these guidelines when adding knowledge sources.

Focus on visitor questions

Add materials that help answer the types of questions visitors commonly ask.

Examples include:

• product explanations
• pricing information
• service processes
• onboarding instructions

Use clear, structured content

Well-organized documents help the assistant retrieve information more accurately.

Clear headings and concise explanations improve the assistant’s responses.

Avoid unrelated content

Since the assistant only answers from its knowledge sources, adding unrelated material can create confusing responses.

Keep the knowledge focused on your website and business.

Improving Your Assistant Over Time

Knowledge sources can be updated at any time.

As you review conversations with visitors, you may discover:

• common questions that need clearer answers
• topics that require additional documentation
• information visitors frequently request

Adding new sources helps the assistant improve over time.

What’s Next

Now that you understand how knowledge sources work, you can start building a more complete assistant by adding content that represents your website.

Continue to Add Knowledge Sources