Create Your First Domain | Documentation

This guide creates the workspace for your AI representative.

In Privas AI, a domain defines the scope in which the representative operates. The assistant answers questions using only the knowledge assigned to this domain.

Why this step matters

Before the representative can appear on your website, Privas AI needs to know which website it belongs to and which knowledge it is allowed to use. Creating a domain establishes that scope. Without a domain, the assistant has no context to work from.

Step 1: Open Domain Center

Log in to your Privas dashboard.
From the sidebar, open Domain Center.

This is where you manage all websites connected to Privas AI.

Create Domain Privas AI

Step 2: Create a new domain

Click Add New Domain. A panel titled Add your business domain opens.
Enter your website hostname in Domain.
Optionally, use Upload Icon to add an icon (PNG, JPEG or GIF, up to 5 MB).

Examples of a hostname:

example.com
www.example.com
shop.example.com

Do not include https:// or page paths like /about or /pricing. Enter only the main website address.

The hostname does not have to be a real public address. It acts as an identifier for the representative's knowledge scope. A single organization can create multiple domains and assign a different representative to each.

One website, one account

A website can belong to one Privas account only. www., https://, a port and a path are ignored when comparing, so www.example.com and example.com/shop count as the same website. If another account already registered it, adding it is refused with a message that says so. If that account is yours, sign in there and invite collaborators instead. A domain you already have in your own account is refused with Domain already exists.

Step 3: Save the domain

Click Add Domain. A progress panel, Creating your AI representative, sets up the workspace and its knowledge graph. This may take up to a minute. When it reads Your AI representative is ready, choose Open settings to continue, or Done to stay in Domain Center. The new domain appears in your list without a refresh.

Which plan the domain is on

A new domain starts on the Free plan while your account still has Free domains left. When they are used, it takes a spare paid space if you have one. When neither is left, you are asked to add a space first. See Domains & Spaces.

What a new domain starts with

The workspace does not know anything about your business yet. That is expected. It does start with a few defaults, so you see activity from the first conversation:

A name. The assistant is called "AI Assistant" until you rename it. See Configure the Assistant.
Alerts to you. Your sign-in email is added as a recipient, labelled "Account owner (added automatically)", so you get an email when a new conversation starts. See Monitoring Live Conversations & Email Alerts.
A weekly report to the same address. See Scheduled Reports.
Quick reply buttons turned on. See Chat Components.
A greeting visitors see when they open the chat.

You can change or turn off any of them. No assistant appears on your website yet; installation happens later.

Next step

Continue to AI Identity to tell the assistant which organization it represents.