Go Live

Before this point, the representative was reviewed privately using Share Links and testing conversations.
Now it will appear directly on your website and interact with anyone who opens the chat.

This step publishes your representative.

Before you continue

Take a moment to confirm:

• responses are accurate
• tone matches your business
• common visitor questions are answered correctly
• no important information is missing

If you are unsure, return to Test the Representative and review again.

Once installed on your website, visitors will rely on the answers they receive.

What happens when you go live?

After installation:

• a chat widget appears on your website
• visitors can start conversations immediately
• the representative answers using only your approved knowledge

The representative does not browse the internet and does not guess information.

It only communicates what you have allowed it to know.

Where the widget appears

The chat widget appears in the bottom corner of your website pages.

Visitors can:

• open the chat
• ask questions
• receive guidance about your product or service

You do not need to keep your dashboard open.
The representative works continuously.

Safety

Installing the widget does not:

• modify your website content
• change your pages
• slow down your website significantly

The widget only loads when the page loads and runs independently from your website code.

Next step

Continue to Install the Website Widget to place the representative on your website.