Go Live

Until now, the representative was reviewed privately with share links and test conversations. Going live puts it on your website, where anyone who opens the chat can talk to it.

Before you continue

Confirm that answers are accurate, the tone matches your business, common visitor questions are answered correctly, and no important information is missing. If you are unsure, return to Test the Representative.

Once it is live, visitors will rely on the answers they receive.

What happens when you go live

A chat widget appears on your website, visitors can start conversations immediately, and the representative answers from your approved knowledge. It does not browse the internet and does not guess.

If you have connected a live system through an integration, the assistant can also read live data from that system during a conversation. See Integrations & Agent Access. No domain has an integration unless you set one up.

Where the widget appears

The widget sits in the bottom corner of your pages. Visitors open it, ask questions, and get guidance about your product or service. You do not need to keep your dashboard open; the representative works continuously.

Safety

Installing the widget does not modify your website content, change your pages, or slow your site noticeably. It loads with the page and runs independently from your website code.

Next step

Continue to Install the Website Widget to place the representative on your site.